Legal

CANCELLATION
& REFUNDS

Short version: cancel any time, no lock-in. You keep the membership until the end of the period you already paid for. Refunds are handled case by case.

How to cancel

Cancel online at any time. From your account page, open the secure Stripe billing portal, sign in with your email and cancel in a couple of clicks. You don't need to call or email.

What happens when you cancel

  • You won't be charged again.
  • Your membership stays active until the end of the month you've paid for. If that month's drop hasn't shipped yet, it still ships.
  • You won't be refunded for a month you've already started.

Refunds

  • Duplicate or mistaken charges are refunded in full as soon as we confirm them.
  • A drop that never arrives is reshipped or refunded for that month (see Shipping & Returns).
  • A charge right after a cancellation that didn't go through because of a fault on our end is refunded in full.
  • Otherwise, a month that has started, or whose drop has shipped, isn't refundable for change of mind. [Confirm, or state your policy, e.g. "a full refund if you ask within X days of a renewal and that month's drop hasn't shipped".]

Refunds go back to the card you paid with and usually show up within 5–10 business days.

Failed payments

If a renewal payment fails, Stripe retries the charge over the next few days and we email you. If it still doesn't go through, the membership pauses, and no drop ships for an unpaid month.

Damaged or faulty items

If something in a drop arrives damaged, faulty or wrong, we'll replace it, or refund it if we can't replace it. Details are in Shipping & Returns.

Contact

For anything about cancellation, billing or refunds — see Contact.

Consumer law note: nothing here limits rights you have under Australian Consumer Law or equivalent local consumer protection law, which apply regardless of this policy.